Terms & Conditions

• •You must be at least 18 years old to make a purchase on our website
• •All information provided during registration or purchase must be accurate and current
• •You are responsible for maintaining the confidentiality of your account credentials
• •We reserve the right to refuse service to anyone for any reason at any time

3.1 Product Information: We make every effort to display our products and their colors as accurately as possible. However, we cannot guarantee that your device's display accurately reflects the actual product colors.

3.2 Handmade Nature: All our products are handmade. Slight variations in color, pattern, and dimensions are natural characteristics and not considered defects.

3.3 Pricing: All prices are listed in Indian Rupees (INR) and are subject to change without prior notice. We reserve the right to modify product prices at any time.

3.4 Product Availability: We cannot guarantee that products shown on our website will always be in stock. If an item becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

4.1 Order Acceptance: Your order constitutes an offer to purchase products. We reserve the right to accept or decline your order for any reason. Order acceptance is confirmed when we send you an order confirmation email.

4.2 Payment Methods: We accept payments via UPI, NEFT, Credit/Debit Cards, and Cash on Delivery (COD). All payments must be made in Indian Rupees (INR).

4.3 Payment Security: All payment transactions are processed through secure payment gateways. We do not store your complete credit card information.

4.4 Order Cancellation: You may cancel your order before it is shipped. Once an order is shipped, cancellation is not possible, but you may initiate a return as per our Return Policy.

4.5 Failed Transactions: In case of payment failure, your order will not be processed. Please ensure sufficient funds and correct payment details before placing an order.

5.1 Free Shipping: We offer free shipping on all orders across India.

5.2 Delivery Time: Orders are typically processed within 1-3 business days. Delivery times may vary based on your location and generally range from 5-10 business days.

5.3 Delivery Address: Please ensure that your delivery address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect addresses.

5.4 Delivery Issues: If you do not receive your order within the estimated delivery time, please contact us at sonaiknitcraft@gmail.com.

5.5 Risk of Loss: The risk of loss and title for products purchased passes to you upon delivery to the shipping carrier.

Our Return and Refund Policy is detailed on our dedicated policy page. Please review it carefully before making a purchase.

Key points:

• →Returns accepted only for defective or damaged products within 3 days of delivery
• →Size exchanges subject to stock availability and reverse shipping charges
• →Custom-made sweaters and accessories are non-returnable and non-exchangeable
• →No returns for change of mind or personal preference

All content on this website, including text, images, logos, graphics, and product designs, is the property of Sonai Knitcraft and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

You agree not to:

• ✗Use our website for any unlawful purpose
• ✗Attempt to gain unauthorized access to our systems or networks
• ✗Interfere with or disrupt the operation of our website
• ✗Submit false or misleading information
• ✗Violate any applicable laws or regulations

Your privacy is important to us. We collect and process your personal information in accordance with applicable data protection laws.

Information we collect includes:

• •Name, email address, phone number, and shipping address
• •Payment information (processed securely through third-party payment gateways)
• •Order history and preferences

We use this information solely for processing orders, improving our services, and communicating with you. We do not sell or share your personal information with third parties except as necessary for order fulfillment.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after any changes constitutes your acceptance of the new Terms.

We recommend reviewing these Terms periodically to stay informed of any updates.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

If you have any questions or concerns about these Terms and Conditions, please contact us: